I’ve been a long time user of TechSmith’s Camtasia screen capture software, primarily for two reasons: ease of use combined with a rich set of editing features. Camtasia for Mac 2 strengthens this product in a number of significant ways although there are still some usability issues that need addressing, as well as room for further improvements in the feature set. In this review, I’ll walk you through what Camtasia has to offer as well as indicate the kind of uses where it excels as an aid to the technical communicator. Read the review…
Last updated: 16 August, 2015
Volunteers Wanted: Since MacKeeper has become something of an international (ahem…what’s the right word here?) “phenomenon”, we need volunteers to help translate the instructions on this page into other languages. German, Spanish, Japanese, Italian, Korean, Thai, Russian, Chinese, etc…any other language you are fluent in aside from English.
Please contact us if you’re able to contribute a full and accurate translation (spam from commercial translation services will be ignored).
MacKeeper – also once known as 911 Bundle on the App store (now discontinued) — yes, you’ve seen the ads all over the internet, pop ups on your favourite webpages, it seems to be everywhere. Unfortunately, many people that download and use MacKeeper experience severe problems, as testified by some of the hundreds of comments at the end of this post.
When I ran MacKeeper’s free trial version on a brand new, clean install of Yosemite, MacKeeper warned me that my system was in “Serious” condition with over 1500 “items” for me to worry about. To resolve these, it urged me to sign up for a paid account. When I likewise installed a fresh copy of OS X Mavericks, obtained directly from Apple’s App Store, MacKeeper warned me of the same thing:
I guess MacKeeper’s not too impressed with Apple’s standard installation, and it seems the incompatibility is mutual. Looking at OS X’s console provides the following warning about MacKeeper:
MESSAGE FROM CONSOLE
12/05/2015 17:48:00.946 com.apple.xpc.launchd: (com.mackeeper.MacKeeper.Helper) This service is defined to be constantly running and is inherently inefficient.
If you have installed MacKeeper and wish to remove it, read on.
Uninstalling MacKeeper 2 & 3
If you have used MacKeeper to encrypt any data, unencrypt it now. If you remove MacKeeper without unencrypting your data first, you will not be able to access it later. This only applies to data encrypted with MacKeeper, and not data encrypted using Mac OS built-in encryption services or using any other program.
Once that is done, you can follow MacKeeper’s uninstall instructions here:
These instructions promise that all of MacKeeper’s “additional components and related processes will also be removed”. In my tests on the demo version of the app, that turned out to be not entirely true. Here’s what was left over after using the uninstaller on the demo version:
I have no idea what else might be left if you actually have the paid up version of MacKeeper. All my tests are on the free trial. Even if you use the supplied uninstaller, I’d recommend you run either one of my free apps — DetectXSL and DetectX (for OS X 10.6.8 and 10.7+) or FastTasks 2 (OS X 10.10.5 or later) — to see what else is leftover. You may also want to do Step 4 of the procedure below to ensure MacKeeper does not still have access to your KeyChain.
Uninstalling earlier versions of MacKeeper
If you have a version of MacKeeper earlier than MacKeeper 2012 or you wish to do a manual uninstall, follow the procedure below. You will likely not find ALL of the files mentioned below, but any you do find should be removed.
i. Again, a warning: if you have used MacKeeper’s encryption feature, be sure to unencrypt before you uninstall MacKeeper. You should also check whether any of your personal files are stored in /Documents/MacKeeper Backups.
ii. If you use Time Machine, leave it connected and do the Time Machine Step (TM step) where indicated. Instructions for the TM step are given in the box in step 1 below.
iii. If you use a clone without archiving, disconnect the clone and run the procedure below on your internal disk. When it is complete and you have verified everything is OK, connect your clone and wipe the partition using Disk Utility. Then make a new clone.
iv. If you use a clone with archiving, reboot into your clone now and run the procedure below on the clone first. Then shutdown your computer, disconnect the clone from the system and reboot into your internal drive. Run the entire procedure again on your internal drive.
v. If you have anything in the Trash, empty it now before you start.
The Uninstall Procedure:
In Steps 1 – 3 below, you’re going to search for files related to MacKeeper and remove them. Some of them may exist, others may not.
You can find all these MacKeeper files automatically by using FastTasks 2 (for OS X 10.9 or later) or DetectX (for earlier versions of OS X), available over on my software distribution site, sqwarq.com. If you don’t want to use FastTasks 2 or DetectX for some reason, you can locate each of the files manually as instructed below. In either case, be sure to read and follow the instructions carefully.
Once you have prepared everything as above, you’re ready to start the uninstall procedure.
1. If MacKeeper is running, quit it. From the sidebar in any Finder window, choose your hard disk icon and go to your Library folder. Look in the Application Support folder for the folder inside it called ‘MacKeeper’. (If you’re using FastTasks 2 or DetectX, just double click the item in the list and it will open the correct Finder window. To save repetition, repeat this for each MacKeeper file shown in the Analyser):
Click on the folder once.
If you are using Time Machine do the TM Step now.
Enter Time Machine via the TM icon on your menubar at the top of your screen.
Click the little gear/cog in the Finder window and choose ‘delete all backups of xxx file’.
Enter your Admin password to confirm the delete. Exit Time Machine and then…
If you don’t use TM or after you have completed the TM step, hold down the ‘command’ key and press the ‘delete’ key once to send the file to the trash.
2. Still in Library, look for and trash any of these you find in the same way, remembering if you have Time Machine to do the TM step first in each case:
3. If you are using OS X Lion 10.7 or later, use the ‘Go’ menu in Finder’s menubar and hold down the ‘option’ key. Choose ‘Library’ from the menu (yes, this is a different Library folder from the one you were just in). If you are using Snow Leopard or Leopard, just click on the little ‘Home‘ icon in the Finder sidebar and navigate to the Library. Then trash any and all of these that you find, remembering to do the TM step (if applicable) first in each case:
Update May 2015:
~/Library/Application Support/MacKeeper Helper
The last item above will require removal in Terminal or, if you’re using FastTasks 2 or DetectX, you’ll need to enable “invisible files” to see it in the Finder. You can turn invisible files on and off easily from the FastTasks 2 menu or from DetectX’s main window.
The following steps will need to be done manually, even if you are using FastTasks 2 or DetectX:
4. Go to Applications > Utilities > Keychain Access.app and double click on it. Notice the padlock in the window is up there on the left, rather than down the bottom. Click on it and enter your admin password. Now go through all the items in the ‘Keychains‘ list (such as Login, System, Root) with ‘All items’ selected in the ‘Category’ list. Anything you find related to ‘MacKeeper’ or ‘zeobit’, click on it, then choose Edit > Delete from the menu.
(Thanks to Al for also mentioning this point in the Comments below!🙂 ).
5. Open the Activity Monitor utility (Applications>Utilities>Activity Monitor.app). In 10.10 Yosemite or later, select the View menu and choose ‘All Processes’. For earlier versions of OS X, select ‘All Processes from the drop down menu just over on the right of the dialogue box. Next, scroll down the list of items shown and see if any processes called ‘MacKeeper’, ‘zeobit’ or ‘911 bundle’ are still running. Older versions of MacKeeper may have a ‘WINE’ process running, so also look for ‘wine’. Anything you find, click on it and hit the ‘Quit Process’ or ‘X’ button (Yosemite) in the top left corner.
6. Go to your Applications folder from a Finder window and select MacKeeper (if you have Time Machine, do the TM step now). Then, hold down ‘command’ and press ‘delete’ once. If you assigned MacKeeper to be pinned in the Dock, be sure to also drag the icon off the Dock and release it anywhere over the desktop. It will, satisfyingly, disappear in the ‘poof’ of a cloud.😀
7. When you’re done filling up your trash can with all this junk, click on the Finder> Empty Trash.
8. Go to
> System Preferences > Users & Groups (or ‘Accounts’ for Snow L) | Login Items
If you see anything to do with MacKeeper in the list of items there, highlight it, then click the little minus ‘-‘ button near the bottom of the list.
9. Restart your Mac. Everything should be back to normal, but check the Activity Monitor one last time to be sure.
**If you are running a clone, remember to follow the instructions given above under “Preparation: Clones”.**
Supplementary: If you have a problem with MacKeeper pop-ups while using your browser, try clearing out the caches, like this:
In Safari menubar, choose ‘Safari > Reset Safari’. Make sure all the options are checked.
This will not only clear out your caches, but everything else stored by the browser. Don’t worry, it won’t affect your bookmarks, but it will reset your ‘top sites’ and history.
In Firefox menubar, choose ‘Tools > Clear Recent History…’ and choose ‘Everything’. Again, it’ll clear everything out but won’t delete your bookmarks.
Obviously, if you use any other browsers like Opera or something you’ll have to find the same options for those too.
block MacKeeper and other browser ads
protect your mac from malware viruses and other threats
FastTasks 2 – get Applehelpwriter’s free utility app from Sqwarq.com
Adware Removal Tool (external site)
1. If you have any problems carrying out the steps, try starting your Mac up in Safe mode, and then running the procedure.
2. You can safely ignore any MacKeeper files that are in the BOM or Receipts folders.
3. If you have only downloaded the MacKeeper package but not ran the installer, you only need to send the .pkg file in your Downloads folder to the Trash. That’s it!
This post has been refined and improved over time thanks to suggestions and replies made in the Comments and on Apple Support Communities. Thanks especially to Al, Lyndon and Jack.
It’s been over 10 days since the jury went out to weigh up the evidence for and against Mac’s new operating system, 10.7 (OS X Lion). With Apple announcing a million downloads in the first 24 hours, there’s been no shortage of heated debate across the blogosphere and discussion boards (this thread runs to 60 pages and counting! Also see this witty and perceptive post about one user’s frustrations with the upgrade).
So it appears that some love it, others hate it, many are merely sanguine about the whole experience. A number of people are reporting trying it and reverting back to Snow Leopard with brow-mopping relief. My guess, though, is that the vast majority of Snow Leopard users are patiently waiting till a few updates have been released and all the early bugs ironed out.
It’s worth remembering the options: even if you buy Lion now to take advantage of the $30 opening price, you don’t have to install it now. You could buy it and leave the installer app in your Apps folder till the updates get released. Nor do you have to install it over the top of your existing installation. You could install Lion on an external disc instead, or move your Snow Leopard to an external disc and have Lion on your internal disc. Either of those options will allow you to play around with it and switch over fully when you’re truly ready. Don’t forget you can check out whether your existing software will work with Lion.
I have to say though, after ten days, 10.7 is starting to grow on me, and I think the external drive with Snow Leopard sitting on it is going to be gathering dust in a cupboard from now on. That’s not to say I’m thrilled with all that Lion has to offer. It’s a mixed bag, so sit back and let me read the court’s judgement in full.🙂
The Good, …
— yes, I have unwillingly been converted. The four-finger screen swipe (left/right to change screen, up/down for Spaces and Expose, respectively) is addictive, and now I don’t think I could live without it. The truth is I could never get along with Spaces or Expose in Snow Leopard anyway, but Mission Control really does sort of force itself upon you. I do miss the App Switcher that is no longer available via the trackpad (Cmd-Tab still invokes it). There are free 3rd Party programs that you can get to add it back into the trackpad, but my experience is they are awkward at best.
— this is an app I use a lot and I love what they’ve done to it. Preview’s enhancements are one of the most undersold changes in all the talk about Lion. It’s always been ahead of Adobe Reader to my mind, but it did have shortcomings, particularly with adding and placing comments neatly and readably. The new Preview has tidied that up nicely, with the comment markers placeable with much finer precision and clear, neat lines indicating which comment each belongs to. The full screen feature also looks great and makes reading a pleasure.
— is growing on me. Switch it back to Classic view for a tidier interface, but there’s still lots of nice things about it. The animated display when you double-click to open a message is very neat (note: you won’t see the animation if you’ve got your IMAP account settings set to ‘Don’t keep copies of any messages’ in Mail Preferences | Advanced).
the Bad, …
Well, overall, the worst thing about Lion is that most of the good things are really cosmetic. There’s not a lot of new things you can do with Lion, and what there are, I don’t like much, particularly the triumvirate of data guardians otherwise known as
Resume, Autosave and Versions
— Apple has gone to extraordinary lengths to ensure every keystroke, every page, every file you ever open is remembered somewhere (and often in multiple somewheres) on your internal drive and your backup drives. It’s worth noting that not all of these are places the average user can either find or remove. This is something that not everyone is thrilled about, and certainly it’s raised a few eyebrows among the security-conscious. If I were a Chinese blogger, I’m not sure I’d want to update to Lion (you think the Chinese don’t buy Macs? Oh,please!). Another thing worth noting about the Evil Trinity is that Apple has also made them extremely difficult to turn off. Resume, despite what you might be reading elsewhere, cannot be turned off by default (or at least no one’s found a way to do it yet).
However, with all these things, it’s not so much that you can’t beat them, but that you have to work around them. Adjusting your workflow to avoid Resume, Autosave and Versions is certainly possible, but something some may rightly begrudge paying $30 to have to do (in which case, that external backup of Snow Leopard I mentioned above is your friend!). I’ve already written about Resume, and I hope to post workarounds for Versions and Autosave in the near future (sign up for the RSS feed).
The only other ‘bad’ thing I have to say about 10.7 is LaunchPad. This is the iPad look-alike-finger-swiping app display (known as ‘springboard’ on the iPad). A complete waste of time: literally, it’ll take you forever to organise it, and even then it’s a very slow way to find anything but your most familiar apps. There have always been much faster and more efficient ways to get to both your most-oft used apps (the Dock) and those you only occasionally fire up (Finder).
…and the Ugly.
It’s not often that Apple do ugly, but its been universally acknowledged that the designs for iCal, Address Book and Photo Booth are a real eyesore. Fortunately, it’s easy to get rid of them with a bit of mucking about.
So should you upgrade or not? Well, why make it a black-and-white decision when you could have the best of both worlds? If you have a spare drive hanging around, whip it out, pay your $30 and take Lion for a test-drive. If it’s not for you right now, just put it away till the updates smooth it out and the time is right regarding compatibility. After all, if you’ve invested heavily in Apple products or have a lot of legacy material, then it’s probably only a matter of time before you give in and let the Lion tame you, too!